Text to 911 Now Available in Norman

Date of Press Release: 
Fri, 10/18/2019
Press Release By: 
Capt. Barbour

Along with several metro cities, The City of Norman Emergency Communications Center is now able to receive and respond to 911 emergency calls through text. The Association of Central Oklahoma Governments (ACOG) recently implemented the Text to 911 service in multiple cities and towns in the state to allow people in emergency situations to text dispatchers for help. The text service does not replace calling 911, but the option is intended for:

  • People with speech or hearing disabilities
  • Callers who need to remain silent or discreet
  • Medical emergencies that render the caller incapable of talking

Traditional voice calls to 911 are still the fastest and most efficient way to receive emergency help. Texting to 911 should only be used when people are unable to call, so call if you can, text if you can’t.

Sending a text to 911 in an emergency is simple and quick. To request help via text, simply send a text to 911 with the location of the emergency. The 911 dispatcher will reply with instructions or questions. Do not text photos, videos, emoji’s or slang as the service cannot receive them.

To learn more about Text to 911 in central Oklahoma, visit www.acogok.org/text911.